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Aide et service

Le meilleur service pour nos BROs (et SISs)

TB Service

Qu'est-ce qui différencie Toolbrothers des autres plateformes et boutiques ? C'est TOI ! Nous ne nous considérons pas seulement comme une plateforme d'outils, mais comme une véritable expérience. Sur nos réseaux sociaux, nous découvrons ensemble des outils, présentons les TOPS et les FLOPS, et te faisons explorer tous les domaines, toujours avec toi et pour toi, en tant que membre du club TB.

Dans le magasin (où tu te trouves actuellement), nous simplifions au maximum ton parcours d'achat d'outils avec un immense assortiment, une expédition ultra rapide, les meilleurs prix, des BroDeals exclusifs et, bien sûr, notre BroService. Tout cela pour que tu puisses acheter sans tracas, du début à la fin, et aborder ton travail avec un sentiment de satisfaction.


Top questions at a glance

Returns: I want to return something

If you wish to return all or part of your order and you're from the EU 🇪🇺, please check our returns portal.

For returns from Switzerland 🇨🇭 and Liechtenstein 🇱🇮, use this returns portal.

How can I pay for my order?

We offer a wide range of secure payment methods:

online payment methods

PayPal, KLARNA, Google Pay, Apple Pay and Shop Pay.

Credit cards

You can also pay with the major credit cards VISA, MasterCard and American Express. In this case, the payment is secured using the 3D-Secure method. If we have any reason to suspect fraudulent ordering, we will automatically cancel the payment.

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

Before you buy

  • <strong>Personal BroService</strong>

    Personal BroService

    We are always available to help you via email. If you have already placed an order, you can also contact us by phone. To help you faster, check the problem portals first!

    Write an e-mail

  • <strong>Frequently asked questions</strong>

    Frequently asked questions

    Here you will find answers to the most frequently asked questions about payment, ordering, returns and shipping problems.

    To the FAQs

  • <strong>How can I pay?</strong>

    How can I pay?

    We offer a variety of secure payment methods: PayPal, KLARNA, Apple and Google Pay. Credit card payments are secured by the 3D-Secure-Check. If we have any indications of credit card misuse, we will automatically cancel the orders.

  • <strong>How do you ship?</strong>

    How do you ship?

    If your order is received by 2 p.m., we will ship it the same day. More than 90% of orders are delivered within two days with our partners DHL and DPD.

  • <strong>Intra-community delivery</strong>

    Intra-community delivery

    Currently, tax-free intra-Community delivery is not yet possible with us!

  • <strong>We buy as a company</strong>

    We buy as a company

    Of course, you can shop as a company and store your company data in the checkout. However, we currently only state inclusive tax in all prices and invoices.

During shipment

  • <strong>How long does shipping take?</strong>

    How long does shipping take?

    If we receive your order by 2 p.m., we will ship it the same day. In over 90% of cases, your package will be delivered within 2 business days. The maximum shipping time is 4 business days.

    Write an e-mail

  • Shipping costs

    Shipping costs

    Within Germany, shipping is free for you. No matter whether you order a large crosscut saw or a single bit set, you will not pay any extra delivery costs.

  • <strong>100 days of free returns</strong>

    100 days of free returns

    You are not satisfied with your item or did you buy the wrong cordless screwdriver after all? No problem! We offer you a 100-day return policy on our necks.

    Go to returns portal

  • <strong>My package arrived damaged.</strong>

    My package arrived damaged.

    We make sure to send the goods as securely as possible. If, despite this, Swiss Post has played football with the package, please contact us directly here. We will help you!

    Go to form

  • <strong>I received something incorrect</strong>

    I received something incorrect

    If you have received an item other than the one you actually ordered, please register here in our problem portal for incorrectly received items.

    Go to form

  • <strong>My package has not arrived.</strong>

    My package has not arrived.

    Oh dear, but don't worry: we'll help our BROs! Use our problem portal for missing packages so that we can help you as quickly as possible.

    Go to form

  • <strong>My delivery is incomplete</strong>

    My delivery is incomplete

    If your delivery is incomplete or you are missing something in the package, please register here in our problem portal for incomplete delivery.

    Go to form

  • <strong>Other problems with the order</strong>

    Other problems with the order

    If you experience any kind of problem before, during or after your order, simply use our problem portal for other delivery issues.

    Go to form

  • <strong>Where is my invoice?</strong>

    Where is my invoice?

    You will receive the invoice after receipt of payment in a separate e-mail directly from our shipping partner (e.g. dealer Dinotech e.K.). If it has not arrived, please register here in our portal for copies of invoices.

    Go to form

  • <strong>Changing invoice information</strong>

    Changing invoice information

    If you need to change your invoice, please go here on the portal to change your invoice.

    Go to form

Why do you call me BRO so cheekily?

If you're wondering why we're addressing you with BRO and what that means, take a look here.

Go to form

After your purchase

  • <strong>Makita repair shop</strong>

    Makita repair shop

    Are you having problems with your MAKITA machine? We are an official service workshop partner and will help you! By the way, it doesn't matter where you bought it. Check out our workshop portal here!

    To the workshop

  • <strong>Become a TB Family Member</strong>

    Become a TB Family Member

    Stay up to date by logging in to your account, subscribing to our TB Family newsletter, following us on social media or joining the official TB WhatsApp channel!

  • <strong>Hot deals and more</strong>

    Hot deals and more

    With us, you get more awesome tool deals and offers than anywhere else! Discover our TB BroDeals and Six-Hour Deals!

    View BroDeals

Not found what you were looking for?

If your question or problem is so specific that it is not covered by the help center, please send us an email.

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