Collect BROpoints and get rewards

Colis ou marchandise reçus endommagés

Nous faisons de notre mieux pour expédier nos outils en toute sécurité. Cependant, si la poste a décidé de transformer ton colis en ballon de foot, n’hésite pas à nous contacter directement ici. Nous aiderons toujours nos BROs !

Pour cela, nous ouvrirons un dossier auprès du transporteur concerné et aurons besoin de quelques informations de ta part. Certains prestataires demandent également des photos comme preuve (oui, c’est vraiment embêtant, mais c’est ainsi que ça fonctionne). Tu peux les télécharger directement ici. Voici quelques conseils :

Assure-toi que les dommages soient bien visibles (y compris sur le colis).
Ne jette surtout pas le carton ni le matériel de protection.
N'ouvre pas plusieurs dossiers chez nous, nous travaillons rapidement et nous reviendrons vers toi.

Other topics

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

Top questions at a glance

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

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