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Mon colis a été perdu

Colis manquant

Si, d'après le suivi, votre colis aurait dû arriver depuis longtemps, vous êtes au bon endroit. Ceci est notre portail pour les colis perdus et non livrés.

Veuillez remplir le formulaire ci-dessous. Avec vos informations, nous ouvrirons un dossier auprès du transporteur. Nous devons également soumettre une déclaration juridiquement contraignante à ce sujet. Nous examinerons le cas, remplirons la déclaration nécessaire avec vos coordonnées, vous l'enverrons pour signature et vérification et transmettrons le document au transporteur en votre nom.

L’entreprise vérifiera ensuite en interne et te tiendra informé. Le processus peut prendre environ 7 à 10 jours. Plus tôt vous nous contacterez, mieux ce sera !

Other topics

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

Top questions at a glance

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

Back to the Help Center